Customer-Focused Teller | Cash & Vault Operations

First Horizon Bank; Knoxville (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical with wellness incentives

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

More -- FirstHorizon.com/First-Horizon

Job summary

First Horizon Bank is seeking a full-time teller to handle cash drawers, process deposits and withdrawals, and balance ATMs. You will assist with vault duties, ensure security compliance, and help clients with service needs while promoting banking products.

You will participate in training and stay updated on policies, supporting accurate, efficient daily operations and a strong customer experience across the branch network.

Qualifications

• High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience.

Responsibilities

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in daily balancing and processing of ATM(s), including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.
• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Ensure an excellent overall client experience by assisting clients with select service needs.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
• Identify cross selling opportunities and refer clients/prospects to the appropriate team.
• Promote bank products and services to further enhance client relationships.
• Expected compliance with banco regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Skills

Cash handling

Customer service

Sales

Attention to detail

Banking compliance

Education

High school diploma or GED

Tools

Microsoft Office Suite

10-key calculator

Coin counter

Job description

First Horizon Bank is seeking a full-time teller to handle cash drawers, process deposits and withdrawals, and balance ATMs. You will assist with vault duties, ensure security compliance, and help clients with service needs while promoting banking products.

You will participate in training and stay updated on policies, supporting accurate, efficient daily operations and a strong customer experience across the branch network.