Customer-Focused Technical Support Technician I

Summa; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company matching

Generous paid time off

Life and AD&D Insurance

Short-Term and Long-Term Disability

Job summary

Summa in Indianapolis, IN is seeking a motivated Technical Support Technician to join our growing team. You will provide expert technical support to customers and dealer partners, troubleshoot complex issues, and help create valuable technical resources to enhance service excellence.

The ideal candidate will have 2+ years in technical support, strong communication, and the ability to travel occasionally. This office-based role supports Summa's premium cutting solutions across multiple industries

Qualifications

• Associate degree or certification in a technical field.
• 2+ years in technical support, equipment maintenance, service, or related roles.
• Strong understanding of electrical, mechanical, software, and computer systems.
• Experience with industrial equipment maintenance and repair is a plus.
• Ability to diagnose and resolve complex technical issues independently.
• Excellent verbal and written communication skills with a focus on customer service.
• Experience creating technical documentation, knowledge base articles, or training materials.
• Willingness to travel occasionally; lift up to 50 lbs.

Responsibilities

• Provide technical support to customers and dealer partners via phone, email, and other channels, ensuring timely resolution of issues.
• Identify and resolve electrical, mechanical, software, and computer-related issues affecting Summa equipment.
• Perform depot service and repairs to maintain and restore Summa equipment.
• Create and maintain technical articles, service documentation, and troubleshooting guides.
• Provide technical training to dealer partners and customers on equipment operation and maintenance.
• Collaborate with internal teams to identify recurring issues and suggest improvements.
• Maintain records of support cases, repairs, and activities; provide reports to Service Manager.
• Occasional travel within the U.S. and Canada for training, events, or projects.

Skills

Problem solving

Communication

Troubleshooting

Documentation

Customer service

Education

Associate degree or certification in a technical field

Job description

Summa in Indianapolis, IN is seeking a motivated Technical Support Technician to join our growing team. You will provide expert technical support to customers and dealer partners, troubleshoot complex issues, and help create valuable technical resources to enhance service excellence.

The ideal candidate will have 2+ years in technical support, strong communication, and the ability to travel occasionally. This office-based role supports Summa's premium cutting solutions across multiple industries