Customer-Focused Service Advisor | Paid Training & Growth

Workstream; Kimball Junction (UT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Company-Sponsored Counseling Services

Paid Vacation

Paid Training Program

401K Savings Plan

Basic Life Insurance

Advancement opportunities via internal

Sundays off

Job summary

Karl Malone Toyota is seeking a Service Advisor to provide exceptional customer service throughout the vehicle service experience. You will greet customers, collect vehicle information, document concerns, and communicate repair timelines and costs clearly.

This role emphasizes strong communication and a customer-first approach to ensure a smooth service visit. Join a team that emphasizes growth, paid training, and advancement opportunities while delivering a memorable dealership experience for

Qualifications

• Previous retail sales or customer service experience preferred.
• Outgoing and friendly, especially when handling customers' concerns.
• Working knowledge of automotive design and mechanical technology.
• Demonstrate organizational skills with the ability to handle multiple tasks.
• Strong customer service skills and sales.
• Strong interpersonal and communication skills both in-person and over the phone.
• Ability to listen and focus on the customer’s needs to enhance dealership and personal sales.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Obtain a detailed description of the customer’s concerns/needs and provide a detailed report for servicing technicians.
• Update customer on needed repair, cost, and estimated timeline.
• Provide excellent customer service to all customers.
• Complete all tasks assigned in a timely manner and maintain accurate records.
• Monitor the progress of each vehicle and update customers frequently.
• Explain all completed work and charges to customers.

Skills

Retail sales

Customer service

Automotive knowledge

Organizational skills

Communication skills

Active listening

Background check readiness

Job description

Karl Malone Toyota is seeking a Service Advisor to provide exceptional customer service throughout the vehicle service experience. You will greet customers, collect vehicle information, document concerns, and communicate repair timelines and costs clearly.

This role emphasizes strong communication and a customer-first approach to ensure a smooth service visit. Join a team that emphasizes growth, paid training, and advancement opportunities while delivering a memorable dealership experience for