Customer-Focused Retail Service Associate

WSS; Santa Ana (CA); On-site; USD 21,000 - 25,000; Part time

Job summary

WSS stores seek Service Team Members to deliver friendly customer service, assist shoppers on the sales floor, and perform cashier functions while keeping the selling floor stocked. You will sign promotions, organize selling floor and backroom areas, and contribute to meeting store goals through teamwork and integrity.

The role emphasizes taking care of customers, handling cash, and maintaining clean, safe work environments.

Qualifications

• Must be 18 years or older.
• High School or GED equivalent.
• Previous retail, hospitality, or customer service experience a plus.

Responsibilities

• Offer a friendly greeting, smile, and eye contact with customers; ability to handle several customers at once
• Answer questions about merchandise for the customers’ level of expertise
• Lead customers to appropriate merchandise, provide options and share features and benefits to help them make a buying decision
• Resolve customer concerns or complaints, involving management as appropriate
• Always treat all associates and customers with respect
• Assume responsibility for the cash in the register and for register balancing at the beginning and end of your work shift
• Adhering to company procedures regarding drops and all other cash handling policies
• Maintain the register area clean, free of merchandise returns and stocked with operating supplies
• Be knowledgeable of and perform sales support functions related to POS procedures
• Handle returns courteously and professionally with assistance of management
• Unload and process shipment in a timely manner
• Maintain stock levels with new or transferred merchandise within all areas of the store
• Execute price changes by referring to price change sheets and adhering to pricing presentation standards
• Conduct merchandise floor moves as needed to accommodate new arrivals and adjust presentations

Skills

Customer service

Cashier

Retail sales

Bilingual (Spanish)

Education

High School or GED

Job description

WSS stores seek Service Team Members to deliver friendly customer service, assist shoppers on the sales floor, and perform cashier functions while keeping the selling floor stocked. You will sign promotions, organize selling floor and backroom areas, and contribute to meeting store goals through teamwork and integrity.

The role emphasizes taking care of customers, handling cash, and maintaining clean, safe work environments.