Customer-First Retail Associate & Cashier

WSS; Houston (TX); On-site; USD 13,000 - 18,000; Part time

Job summary

WSS is a premier footwear retailer in the U.S. with neighborhood-based stores. This Service Team Member role focuses on delivering friendly customer service, assisting shoppers on the sales floor, and performing cashier functions.

The position requires helping keep the selling floor stocked, signing promotions, and maintaining backroom organization. Applicants should be 18+, have a high school diploma or GED, and ideally retail or customer service experience.

Qualifications

• Must be 18 years or older
• High School or GED equivalent
• Previous retail, hospitality, or customer service experience a plus

Responsibilities

• Offer a friendly greeting, smile, and make eye contact with customers; ability to handle several customers at once
• Answer questions about merchandise for the customers' level of expertise
• Lead customers to appropriate merchandise, provide options and share features and benefits to help them make a buying decision
• Resolve customer concerns or complaints, involving management as appropriate
• Always treat all associates and customers with respect
• Handle returns courteously and professionally with assistance of management
• Contribute to the achievement of store sales goals
• Unload and process shipment in a timely manner
• Maintain stock levels with new or transferred merchandise within all areas of the store
• Execute price changes by referring to price change sheets and adhering to pricing presentation standards
• Conduct merchandise floor moves as needed to accommodate new arrivals and adjust presentations
• Execute and maintain visual product presentation standards
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations
• Understand and adhere to all loss prevention policies and procedures to reduce shortage

Skills

Customer service

Cashier

Bilingual Spanish

Teamwork

Education

High school diploma or GED

Job description

WSS is a premier footwear retailer in the U.S. with neighborhood-based stores. This Service Team Member role focuses on delivering friendly customer service, assisting shoppers on the sales floor, and performing cashier functions.

The position requires helping keep the selling floor stocked, signing promotions, and maintaining backroom organization. Applicants should be 18+, have a high school diploma or GED, and ideally retail or customer service experience.