Customer-Focused Retail Banking Advisor

BMO Harris Bank; Orland Park (IL); On-site; USD 41,714 - 69,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement savings plans

Performance-based incentives

Job summary

BMO Financial Group is seeking an originator of consumer loans to engage customers, assess needs, and tailor financial solutions across banking and lending products, including home financing. You will work across branches to deliver a personal customer experience and ensure compliance with lending policies and regulatory requirements.

You will apply risk management principles, engage in relationship-building, and strive to grow business while supporting customers with digital and self-serve

Qualifications

• Typically between 2 - 3 years of relevant experience and post-secondary degree in related field desirable or an equivalent combination of education and experience.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs and solutions.
• Experience in financial services is an asset.
• Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.

Responsibilities

• Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify opportunities.
• Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing sales and service needs.
• Offers clients advice and guidance on available digital and self-serve options to make banking easy, simple, and fast.
• Supports customer transactions needs based on customer traffic.
• Engages customers to grow the Bank's business by reaching out, generating appointments, and building new relationships within the community.
• Applies risk management framework to the portfolio to protect the Bank's assets and maintain lending portfolio quality.
• Makes credit recommendations for personal lending transactions, including home financing, per policy.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer banking and credit card needs and integrates marketing into conversations.
• Takes initiative to find creative approaches making each customer's experience personal.
• Looks for ways to contribute to ongoing improvement of the overall customer experience.
• Follows risk and compliance processes to safeguard assets and privacy.
• Maintains knowledge of personal banking products and trends and applies to conversations.
• Identifies and reports suspicious activity related to money laundering.
• Complies with regulatory requirements and protects the Bank's assets.

Skills

Consultative selling

Customer relationship

Financial solutions knowledge

Regulatory compliance awareness

Education

Post-secondary degree desirable

Equivalent education/experience

Job description

BMO Financial Group is seeking an originator of consumer loans to engage customers, assess needs, and tailor financial solutions across banking and lending products, including home financing. You will work across branches to deliver a personal customer experience and ensure compliance with lending policies and regulatory requirements.

You will apply risk management principles, engage in relationship-building, and strive to grow business while supporting customers with digital and self-serve