Customer-Focused Retail Associate (Part Time) – Flexible Hours

Five Below, Inc.; San Rafael (CA); On-site; USD 22,041 - 27,552; Part time

Job summary

Five Below, Inc. is hiring part-time Sales Associates in San Rafael, CA. You will deliver outstanding customer service, help customers find and select products, and support store events and promotions. The role emphasizes a friendly, efficient checkout experience and strong teamwork.

Responsibilities include greeting customers, assessing needs, resolving issues, restocking, and communicating with management. Flexible scheduling helps us meet store needs and ensure a WOW customer experience.

Qualifications

• Must be at least 16 years old.
• Available to work a flexible schedule.
• Comfortable with or willing to learn technology (such as cash registers, hand-held and mobile devices).
• Good communicator with the ability to engage with customers.
• Able to handle customer interactions courteously and professionally.
• Use basic information gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Skills

Customer service

Communication

Flexibility

Tech-savvy

Tools

Cash registers

Mobile devices

Hand-held devices

Job description

Five Below, Inc. is hiring part-time Sales Associates in San Rafael, CA. You will deliver outstanding customer service, help customers find and select products, and support store events and promotions. The role emphasizes a friendly, efficient checkout experience and strong teamwork.

Responsibilities include greeting customers, assessing needs, resolving issues, restocking, and communicating with management. Flexible scheduling helps us meet store needs and ensure a WOW customer experience.