Customer-Focused Retail Associate | Home & Hardware

Theisen's, Inc.; Ripon (WI); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

401K match

PTO

Holidays

Birthday off with pay

Associate discount

Health insurance

Dental insurance

Vision insurance

Flexible spending accounts

Disability insurance

Job summary

Theisen’s is seeking an energetic Sales Associate to join our Wisconsin store, full-time or part-time. You will greet customers, help select merchandise, and support cash register operations while upholding Theisen’s brand standards.

Experience in retail is preferred; a valid driver’s license is required. You may work in automotive, hardware, or pet departments; a positive attitude and strong communication skills are essential in delivering outstanding customer service.

Qualifications

• 3–12 months retail experience preferred
• Valid driver’s license with a clean driving record

Responsibilities

• Provide excellent customer service
• Approach customers storewide and ask if help is needed and take them to the location of merchandise
• Explain benefits and features of merchandise to customers and suggest add-on merchandise
• Maintain general knowledge of all products, may need to have expertise in specific product areas
• Compute price quotes, order merchandise from order catalog, provide customers with business card with name and contact information, and follow up on customer special orders
• Answer telephone and customer questions within established guidelines
• Practice and maintain security measures
• Communicate out-of-stocks using hot sheet/new item requests
• Use radios to request additional help
• Assist customers with check out and carryouts
• Maintain accuracy of shelf tagging, arrange merchandise by shelf label, and set up merchandise displays
• Receive merchandise shipments, and check them against receiving reports
• Remove merchandise from packaging, match items with stock numbers, and price and tag merchandise
• Restock shelves and displays and assemble products as needed
• Process Interstore transfers
• Cleaning duties which include but aren’t limited to facing merchandise, dusting shelves/displays and merchandise, sweeping and vacuuming, cleaning windows, and emptying trash
• Maintain cleanliness and merchandising that meets or exceeds the Theisen’s Brand requirements
• Other tasks as requested by management may include but are not limited to: checking desk/mail box, preparing and participating in physical inventory, unloading warehouse delivery trucks, delivering merchandise to customers, and running cash registers

Skills

Customer service

Retail experience

Communication skills

Cash handling

Tools

Forklift

Pallet jack

Job description

Theisen’s is seeking an energetic Sales Associate to join our Wisconsin store, full-time or part-time. You will greet customers, help select merchandise, and support cash register operations while upholding Theisen’s brand standards.

Experience in retail is preferred; a valid driver’s license is required. You may work in automotive, hardware, or pet departments; a positive attitude and strong communication skills are essential in delivering outstanding customer service.