Customer-Focused Retail Associate & Checkout Expert

michaels; West Fargo (ND); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Discount programs

Job summary

Michaels store in Fargo, ND is hiring for a customer service-focused team member. You will assist customers, handle transactions, and educate shoppers on rewards programs while supporting a clean, well-stocked store.

Responsibilities include helping customers locate items, processing sales, and participating in stock and planogram routines. Night/weekend shifts may be required, with safety and SOP adherence emphasized.

Qualifications

• Retail or customer service experience preferred.
• Michaels requires all team members in this role to be at least sixteen (16) years or older.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Benefits of the Rewards program and Private Label Credit Cards and enroll them
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Complete merchandise recovery and maintenance including returns/go backs and store recovery
• Perform Store In Stock Optimization (SISO) and AD set duties
• Support shrink and safety programs
• Adhere to SOPs and Company programs to ensure compliance
• Interact with others in a respectful manner; promote company vision and values
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Retail experience

Customer service

Job description

Michaels store in Fargo, ND is hiring for a customer service-focused team member. You will assist customers, handle transactions, and educate shoppers on rewards programs while supporting a clean, well-stocked store.

Responsibilities include helping customers locate items, processing sales, and participating in stock and planogram routines. Night/weekend shifts may be required, with safety and SOP adherence emphasized.