Customer-Focused Personal Banker (Flexible Schedule)

Fhnb; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Fhnb is seeking an entry-level banking associate to deliver exceptional customer service in a high-volume branch. You will handle cash receipts, deposits, and withdrawals while learning to recommend bank products to help customers achieve financial goals.

You will work with a diverse clientele, including Spanish-speaking customers, and participate in a team-driven environment with flexible scheduling and reliable attendance expectations.

Qualifications

• Six months of work experience in a retail or customer service environment preferred
• High school diploma, high school equivalency or currently attending high school
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Responsibilities

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Skills

Customer service

Cash handling

Sales

Teamwork

Education

High school diploma or equivalent

Job description

Fhnb is seeking an entry-level banking associate to deliver exceptional customer service in a high-volume branch. You will handle cash receipts, deposits, and withdrawals while learning to recommend bank products to help customers achieve financial goals.

You will work with a diverse clientele, including Spanish-speaking customers, and participate in a team-driven environment with flexible scheduling and reliable attendance expectations.