Customer-Focused Office Administrator | Growth & Benefits

Fivestartoday; Winter Park, Northern (FL, KY); Hybrid; USD 34,000 - 45,000; Full time

Benefits offered by this job

Reliable Year-Round Work

Weekly Paychecks

Paid Time Off and Paid Holidays

Comprehensive Medical, Dental and Vis

Health savings account

Flexible spending account

Employee discounts

Company paid short term life insurance

Life insurance

Job summary

Southern Home Services, a residential HVAC, plumbing and electrical company, is seeking an Office Administrator to join Pro-Tech Air Conditioning & Plumbing Service, a Southern Home Services company. You will handle inquiries, coordinate with technicians and management, schedule appointments, maintain records, process payments, and support customers with product and service information.

This role emphasizes customer care, organization and problem solving, with opportunities for growth and

Qualifications

• Minimum of 1-year administrative or customer service experience in an office setting
• Ability to cultivate strong rapport with customers and co-workers
• Organize, prioritize and manage time effectively to see a task through to completion
• Excellent written and verbal communication skills

Responsibilities

• Answer incoming customer requests and inquiries in a professional & friendly manner
• Act as a liaison between customers, technicians, salespersons & management
• Schedule service and routine maintenance appointments
• Maintain & update customer records based on interactions
• Process invoice payments
• Provide information about products and services
• Troubleshoot and resolve customer issues and concerns
• Develop & maintain a knowledge base of the evolving products & services that benefit our customers
• Participate in in-house training on products & services needed by our customers and office software required to fulfill this position
• Additional duties as assigned.

Skills

Administrative experience

Customer service

Communication skills

Tools

Office software

Job description

Southern Home Services, a residential HVAC, plumbing and electrical company, is seeking an Office Administrator to join Pro-Tech Air Conditioning & Plumbing Service, a Southern Home Services company. You will handle inquiries, coordinate with technicians and management, schedule appointments, maintain records, process payments, and support customers with product and service information.

This role emphasizes customer care, organization and problem solving, with opportunities for growth and