Office Administrator (Service Titan Experience Preferred)

Pro-Tech Air Conditioning & Plumbing Service, Inc.; Winter Park (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Weekly Paychecks

Paid Time Off

Medical, Dental & Vision Benefits

Health savings account

Job summary

Pro-Tech Air Conditioning & Plumbing Service, a Southern Home Services Company, is seeking an Office Administrator to join our team. The role focuses on handling customer inquiries, scheduling service, and maintaining accurate records in a fast-growing residential HVAC environment.

You will liaison with technicians, sales staff, and management, while processing payments and supporting product knowledge across our offerings.

Qualifications

• Minimum of 1-year administrative or customer service experience in an office setting is required.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Able to build rapport with customers and coworkers.

Responsibilities

• Answer incoming customer requests and inquiries professionally.
• Act as a liaison between customers, technicians, salespersons & management.
• Schedule service and maintenance appointments.
• Maintain and update customer records.
• Process invoice payments and provide service information.
• Troubleshoot and resolve customer issues and concerns.
• Develop and maintain knowledge base for products and services.
• Participate in in-house product trainings.

Skills

Administrative experience

Customer service

Communication skills

Time management

Team collaboration

Independent work

Education

High school diploma or equivalent

Tools

Office software (MS Office/Google Workspace)

Job description

Description

Office Administrator

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

Are you ready to be Part Of Something BIGGER!

Pro-Tech Air Conditioning & Plumbing Service, a Southern Home Services Company, is

looking for a dynamic-Office Administrator to join a thriving business that believes in work life balance and cares about YOU!

In this role, you will be responsible for:

• Answer incoming customer requests and inquiries in a professional & friendly manner
• Act as a liaison between customers, technicians, salespersons & management
• Schedule service and routine maintenance appointments
• Maintain & update customer records based on interactions
• Process invoice payments
• Provide information about products and services
• Troubleshoot and resolve customer issues and concerns
• Develop & maintain a knowledge base of the evolving products & services that benefit our customers
• Participate in in-house training on products & services needed by our customers& office software required to fulfill this position
• Additional duties as assigned.

Required Qualifications:

• Minimum of 1-year administrative or customer service experience in an office setting is required
• Ability to easily cultivate strong rapport with customers and co-workers
• Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion
• Work well independently & with integrity in a structured yet relaxed environment
• Enjoy patiently, empathetically helping others
• Excellent written and verbal communication skills

This is a Non-Exempt position.

The physical requirements of this job include:

• Perform work while sitting and/or standing at an individual work station or office
• Communicate verbally via phone or other communication device.
• Ability to stand, walk and sit; talk or hear, both in person and by telephone
• Use hands to type, handle or feel objects or controls; reach with hands and arms.
• Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
• Work is usually performed in an indoor office environment.

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits:

We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry.

• Reliable, Year-Round Work
• Weekly Paychecks
• Paid Time Off and Paid Holidays
• Comprehensive Medical, Dental and Vision Benefits
• Health savings accounting
• Flexible spending account
• Employee discounts
• Company paid short term life insurance
• Life insurance

Southern Homes Services

is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.