Customer-Focused Hardware Sales Associate

Ace Hardware Corporation; Princeton (TX); On-site; USD 17,000 - 19,000; Full time

Job summary

Ace Retail Group in the United States seeks a Sales Associate to help receive, stock, and price merchandise while maintaining a clean, organized store presentation. You will deliver friendly, proactive customer service and assist shoppers with product knowledge to ensure a positive shopping experience.

The role emphasizes teamwork, reliability, and a customer-first attitude, with duties including greeting customers, resolving simple problems, maintaining stock levels, updating signage, and

Qualifications

• High School or GED equivalent.
• Formal retail experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Responsibilities

• Provide a positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Skills

Retail experience

Customer service

Physical stamina

Education

High School or GED equivalent

Job description

Ace Retail Group in the United States seeks a Sales Associate to help receive, stock, and price merchandise while maintaining a clean, organized store presentation. You will deliver friendly, proactive customer service and assist shoppers with product knowledge to ensure a positive shopping experience.

The role emphasizes teamwork, reliability, and a customer-first attitude, with duties including greeting customers, resolving simple problems, maintaining stock levels, updating signage, and