Customer-Focused Farm Equipment Parts Specialist

Paycom - ATS; Stevens Point (WI); On-site; USD 28,000 - 34,000; Full time

Job summary

Riesterer & Schnell is Wisconsin’s premiere John Deere Dealership, serving WI farmers and residents for nearly 100 years. Joining the R&S team means you become part of the John Deere legacy, helping feed and clothe the world. Hours are Monday–Friday 7:30 am–5 pm with a Saturday rotation 7:30 am–noon.

Starting wage range is typically $20-25/hr, varying by experience. We seek a Parts Representative to respond to customers with urgency and provide timely, accurate solutions.

Qualifications

• Three+ years of related experience required.
• Knowledge of farm equipment required.
• Excellent communication skills and ability to work with people from all levels of the organization, and the general public as well.
• Strong attention to detail and organizational skills required.
• Ability to use a computer and current software programs required.
• Must have a valid driver’s license and insurable driving history.

Responsibilities

• Greet customers at the department and over the phone, using their name and thanking them.
• Ask appropriate questions to determine the best solution to the customers’ parts need; use all resources.
• Build solid business relationships with customers and be a resource for questions.
• Communicate marketing programs to customers, promoting the R&S value.
• Assist Technicians and other Service personnel in retrieving parts and processing shop orders.
• Retrieve parts from inventory, transfer in from another store, or order as needed.
• Generate an invoice, accept payment and process the transaction accurately.
• Coordinate shipments incoming and outbound from the dealership.
• Process parts orders and match them with orders.
• Notify customers when orders are in.
• Stock and dust merchandise on showroom floor and maintain eye-catching displays.
• Create seasonal merchandising displays to promote sales.
• Share after-hours calls with other parts staff.
• Refer leads on other sales opportunities to R&S staff as appropriate.
• Maintain a clean, neat and safe parts area, observing safety guidelines.
• Participate in annual physical inventory and maintain accurate inventory records.
• Stay up-to-date on equipment and market trends through training and bulletins.
• Complete all related paperwork in a timely, efficient manner.
• Present a positive, professional image in dress and conduct.

Skills

Customer service

Communication

Attention to detail

Computer skills

Driver's license

Farm equipment knowledge

Tools

Inventory software

Job description

Riesterer & Schnell is Wisconsin’s premiere John Deere Dealership, serving WI farmers and residents for nearly 100 years. Joining the R&S team means you become part of the John Deere legacy, helping feed and clothe the world. Hours are Monday–Friday 7:30 am–5 pm with a Saturday rotation 7:30 am–noon.

Starting wage range is typically $20-25/hr, varying by experience. We seek a Parts Representative to respond to customers with urgency and provide timely, accurate solutions.