Parts Specialist: Farm Equipment & Fast-Paced Service

Riesterer & Schnell; Stratford (WI); On-site; USD 28,000 - 34,000; Full time

Job summary

Riesterer & Schnell in Stratford, WI is seeking a Parts Representative to greet customers, assess needs, and provide timely parts solutions both in person and over the phone. You will work Mon-Fri 7:30 am–5 pm with a Saturday rotation, starting at $20–$25 per hour, and collaborate with service staff to ensure parts availability and accurate invoicing.

A strong focus on customer service, farm equipment knowledge, and reliable driving is essential for success in this role.

Qualifications

• Three plus years of previously related experience required.
• Knowledge of farm equipment required.
• Excellent communication skills and ability to work well with people from all levels of the organization, and the general public as well.
• Strong attention to detail and organizational skills required.
• Ability to use a computer and current software programs required.
• Must have a valid driver's license and insurable driving history.

Responsibilities

• Greet customers upon arrival to the department and over the phone, using their name as appropriate, and provide prompt service.
• Ask appropriate questions to determine the best solution to the customers' parts needs and use available resources to find solutions.
• Build relationships with customers and be a resource for questions.
• Promote marketing programs and the R&S value.
• Assist Technicians and other service personnel in retrieving parts and support profitability.
• Retrieve parts from inventory, transfers from another store, or orders as needed.
• Generate an invoice, accept payment and process the transaction accurately.
• Coordinate shipments incoming and outbound from the dealership.
• Maintain an orderly showroom, display seasonal merchandising, and keep parts area clean and safe.
• Assist in maintaining inventory and participate in annual physical inventory.
• Stay up-to-date on equipment and market trends through training and material updates.
• Complete related paperwork in a timely manner.
• Present a positive, professional image in dress and conduct.
• All other duties as assigned.

Skills

3+ years experience

Farm equipment knowledge

Communication skills

Attention to detail

Computer skills

Driver's license

Job description

Riesterer & Schnell in Stratford, WI is seeking a Parts Representative to greet customers, assess needs, and provide timely parts solutions both in person and over the phone. You will work Mon-Fri 7:30 am–5 pm with a Saturday rotation, starting at $20–$25 per hour, and collaborate with service staff to ensure parts availability and accurate invoicing.

A strong focus on customer service, farm equipment knowledge, and reliable driving is essential for success in this role.