Customer-Focused Banker II | Lending & Solutions Pro

United Community Bank; Tampa (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

United Community Bank is seeking a Universal Banker II in Florida. You will deliver excellent customer experiences, handle transactions, and engage in needs-based conversations to identify financial solutions.

Responsibilities include promoting banking products, processing routine transactions, and ensuring compliance while supporting customers’ financial wellness. This role is full-time and on-site with NDA and background checks.

Qualifications

• 1+ years of banking and cash handling experience.
• 1+ years of lending experience.
• NMLS License required.
• Demonstrated analytical, accuracy, and problem-solving skills.
• Strong verbal and written interpersonal communication skills.
• Ability to uncover and provide solutions to meet customer needs.
• Notary Public Certification preferred.

Responsibilities

• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions and appointment setting.
• Maintain a comprehensive understanding of retail banking products and services.
• Identify opportunities to enhance existing customer relationships and cultivate new ones by understanding customers' needs.
• Assist customers financially by delivering loan products with accurate packages to minimize exceptions.
• Identify opportunities and make referrals to other areas of the bank.
• Educate customers on transactional options using technology and tools available.
• Apply product and service knowledge to solve customer problems.
• Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality.
• Ensure adherence to banking regulations and internal policies.

Skills

Analytical thinking

Problem solving

Interpersonal communication

Verbal communication

Written communication

Job description

United Community Bank is seeking a Universal Banker II in Florida. You will deliver excellent customer experiences, handle transactions, and engage in needs-based conversations to identify financial solutions.

Responsibilities include promoting banking products, processing routine transactions, and ensuring compliance while supporting customers’ financial wellness. This role is full-time and on-site with NDA and background checks.