Customer-Focused Asset Protection Lead

CVS Health; Town of Florida (NY); On-site; USD 23,000 - 36,000; Full time

Job summary

CVS Health is seeking an Asset Protection Coordinator (APC) to improve the retail customer experience and reduce losses due to theft in the assigned store. The APC will monitor activity, liaise with store leadership, and deploy loss prevention strategies while focusing on customer service rather than apprehension.

The role requires strong communication, observation, and reporting skills, with a flexible schedule that includes weekends.

Qualifications

• Excellent customer service skills and ability to communicate clearly.
• Strong observation skills and attention to detail.
• Ability to work a flexible schedule including weekends.
• Ability to stand and move throughout the store for long periods.
• Ability to prepare and submit external theft reports as needed.

Responsibilities

• Provide attentive customer service and assist with securing shelves.
• Monitor store activity to deter external theft without apprehending suspects.
• Inspect high-risk product categories and ensure use of protection equipment.
• Prepare external theft reports in the Auror system.
• Share intelligence with store leadership and asset protection teams.

Skills

Customer service

Observation skills

Communication skills

Flexible schedule

Education

High School Diploma or GED

Job description

CVS Health is seeking an Asset Protection Coordinator (APC) to improve the retail customer experience and reduce losses due to theft in the assigned store. The APC will monitor activity, liaise with store leadership, and deploy loss prevention strategies while focusing on customer service rather than apprehension.

The role requires strong communication, observation, and reporting skills, with a flexible schedule that includes weekends.