Customer-First Teller: Cash, Service & Solutions

TD; Medford Township (NJ); On-site; USD 29,000 - 37,000; Part time

Job summary

TD Bank in Medford, New Jersey, is seeking a Teller II to deliver legendary customer experiences while processing everyday banking transactions with accuracy and efficiency. You will educate customers on TD’s products and services and guide them to the right solutions.

As a member of the Store team, you will handle deposits and withdrawals, balance cash drawers, and support supervisors with daily tasks while maintaining security and compliance standards.

Qualifications

• High school diploma or GED is required.
• 1 year teller or cash handling experience preferred.
• Demonstrated Customer Service skills preferred.
• Ability to work weekends, evenings, holidays as scheduled.
• Strong organizational skills.
• Detail-oriented.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills with ability to be concise, clear and consistent.

Responsibilities

• Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store.
• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.
• Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary.
• Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.
• Understands customer preferences with banking (when and how they want) and educates customers on self-service/digital options that meet their needs.
• Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions.
• Trains and acts as a mentor to new Tellers.
• Assists supervisors with daily duties as directed by Store leadership.
• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
• Verifies customers' identities by following customer authentication policies & procedures.
• Balances cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary.
• Adheres to safe deposit box procedures/operations and guidelines.
• Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times.

Skills

Customer service

Cash handling

Communication

Education

High school diploma or GED

Job description

TD Bank in Medford, New Jersey, is seeking a Teller II to deliver legendary customer experiences while processing everyday banking transactions with accuracy and efficiency. You will educate customers on TD’s products and services and guide them to the right solutions.

As a member of the Store team, you will handle deposits and withdrawals, balance cash drawers, and support supervisors with daily tasks while maintaining security and compliance standards.