Customer-First Retail Sales Pro

Comcast (CC) of Willow Grove; Wheaton (IL); On-site; USD 23,000 - 36,000; Full time

Job summary

Comcast is seeking a Customer Sales Associate at a Peoria Xfinity Retail Store located at 1 Rice Lake Square, Wheaton, IL 60189. You will assist customers with products and services, demonstrate capabilities, and guide them through onboarding to ensure they understand and gain value from our offerings.

The role requires a high school diploma or GED and 2–5 years of relevant experience. A flexible schedule including evenings, weekends, holidays, and overtime is required.

Qualifications

• High school diploma or GED required.
• 2–5 years of relevant work experience.

Responsibilities

• Passionately represents products and services by sharing and demonstrating product and sales know-how with customers.
• Provides product demonstrations to educate customers on full product capabilities to maximize their experience.
• Takes a customer-first approach with all customer interactions.
• Listens and evaluates customer needs and provides appropriate solutions.
• Achieves sales and customer experience goals and objectives.
• Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.
• Performs operational and administrative tasks.
• Partners with customer care to resolve customer issues as appropriate.
• Demonstrates sales excellence and professionalism with integrity and a warm, friendly demeanor to customers and teammates.
• Complies with all company and retail operational policies and procedures.
• Completes training requirements and actively engages in team huddles and learning.
• Knows and understands sales compensation plan and its key elements.
• May be asked to work in alternate stores outside of home base store.
• Regular, consistent and punctual attendance.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Persuasion

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Customer Sales Associate at a Peoria Xfinity Retail Store located at 1 Rice Lake Square, Wheaton, IL 60189. You will assist customers with products and services, demonstrate capabilities, and guide them through onboarding to ensure they understand and gain value from our offerings.

The role requires a high school diploma or GED and 2–5 years of relevant experience. A flexible schedule including evenings, weekends, holidays, and overtime is required.