Customer-First Retail Experience Leader

Best Buy; Gainesville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Best Buy Gainesville is seeking a Retail Experience Supervisor to lead a team and deliver exceptional customer experiences. You will focus on employee development, performance management, and aligning store performance with company goals.

The role emphasizes positive experiences for customers and staff, and requires flexibility to work holidays, nights, and weekends. Prior leadership or shift-lead experience at Best Buy is preferred.

Qualifications

• 1 year of leadership experience OR 6 months of experience as a Best Buy shift lead
• Previous experience in sales, customer service or related fields
• Ability to work successfully as part of a team
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Maintain positive customer and employee experiences
• Drive localized customer and employee metrics and share trend with other store leaders
• Provide positive experiences, skill development and performance management
• Lead efforts to maximize positive results or course-correct when needed

Skills

Leadership

Customer service

Teamwork

Sales experience

Flexibility

Job description

Best Buy Gainesville is seeking a Retail Experience Supervisor to lead a team and deliver exceptional customer experiences. You will focus on employee development, performance management, and aligning store performance with company goals.

The role emphasizes positive experiences for customers and staff, and requires flexibility to work holidays, nights, and weekends. Prior leadership or shift-lead experience at Best Buy is preferred.