Retail Experience Lead - People & Performance

Best Buy; Spring (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑n

Employee well‑being programs

Job summary

Best Buy seeks a Retail Experience Supervisor to lead a team in delivering exceptional customer experiences in-store. You will focus on employee development, performance management, and driving store growth through frontline leadership and teamwork.

The role emphasizes positive experiences for customers and staff, with the ability to adapt schedules including holidays and weekends to meet store needs.

Qualifications

• 1 year of leadership experience or 6 months as a Best Buy shift lead
• Previous experience in sales, customer service or related fields
• Ability to work as part of a team
• Ability to work a flexible schedule including holidays, nights and weekends

Responsibilities

• Maintain positive customer and employee experiences
• Drive localized customer and employee experiences and share trends with store leaders
• Provide positive experiences, skill development and performance management
• Lead efforts to maximize positive results or course-correct when needed
• Collaborate with store team to achieve company goals

Skills

Leadership

Sales experience

Customer service

Teamwork

Flexible schedule

Job description

Best Buy seeks a Retail Experience Supervisor to lead a team in delivering exceptional customer experiences in-store. You will focus on employee development, performance management, and driving store growth through frontline leadership and teamwork.

The role emphasizes positive experiences for customers and staff, with the ability to adapt schedules including holidays and weekends to meet store needs.