Customer-First Rental Sales Specialist

Dollar, Thrifty, Hertz Car Rental; Charlotte Amalie (United States Virgin Islands); On-site; USD 21,000 - 30,000; Full time

Job summary

Dollar, Thrifty, and Hertz Car Rental are seeking a Rental Sales Advisor to serve as the primary contact for customers throughout the rental process. You will apply the 6-Step Rental Process to assess needs, recommend value-added options, and ensure a seamless experience.

The role emphasizes professional service, accuracy in transactions, and collaboration with station teams. Responsibilities include delivering friendly service, explaining terms and policies, and maintaining detailed rental

Qualifications

• Excellent interpersonal and customer service skills.
• Strong verbal and written communication skills.
• Ability to multitask and remain composed in a fast-paced environment.

Responsibilities

• Deliver friendly, professional, and efficient service throughout every stage of the customer rental experience.
• Welcome customers, identify their transportation needs, and provide personalized rental solutions.
• Clearly explain rental agreements, policies, protection options, vehicle features, and return procedures to ensure customers understand their rental experience.
• Resolve routine customer questions and concerns professionally while escalating complex issues when appropriate.
• Represent the Company's brands with professionalism, integrity, and a commitment to exceptional customer service.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Attention to detail

Problem solving

Education

High school diploma

Tools

Microsoft Office

Rental management systems

Job description

Dollar, Thrifty, and Hertz Car Rental are seeking a Rental Sales Advisor to serve as the primary contact for customers throughout the rental process. You will apply the 6-Step Rental Process to assess needs, recommend value-added options, and ensure a seamless experience.

The role emphasizes professional service, accuracy in transactions, and collaboration with station teams. Responsibilities include delivering friendly service, explaining terms and policies, and maintaining detailed rental