Customer-First Rental Agent — Fast, Friendly Service & Upsell

Avis; Concord (NC); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Job summary

Avis is seeking a Rental Service Agent in Concord, NC to greet customers, handle check-out to return steps, and ensure a smooth rental experience. You will process agreements, payments, and reservations while promoting upgrades and services.

The role requires basic computer skills, a valid driver's license, and a flexible schedule including weekends. Join a dynamic team focused on exceptional customer service.

Qualifications

• High school diploma or GED is required.
• Experience in customer service, retail, or sales is preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Greet and assist customers throughout the vehicle rental process from check-out to return.
• Process rental agreements, payments, and reservations using rental systems.
• Upsell vehicle upgrades, insurance coverage, and additional services.
• Inspect vehicles for damage and ensure fleet readiness before pickup.
• Resolve customer concerns in a professional and timely manner.
• Coordinate with lot staff to ensure vehicle availability and proper staging.
• Maintain records and adhere to Avis policies.

Skills

Customer service

Retail experience

Sales experience

Strong communication

Multitasking

Education

High school diploma or GED

Tools

Rental software

Rental management system

Computer basics

Job description

Avis is seeking a Rental Service Agent in Concord, NC to greet customers, handle check-out to return steps, and ensure a smooth rental experience. You will process agreements, payments, and reservations while promoting upgrades and services.

The role requires basic computer skills, a valid driver's license, and a flexible schedule including weekends. Join a dynamic team focused on exceptional customer service.