Customer-First Merchandising & Store Operations Associate

The TJX Companies, Inc.; Burlington (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) Associate contributions

Child care & cell phone discounts

Pet & legal insurance

Credit union

Referral bonuses

Scholarship program

Adoption assistance

Job summary

The TJX Companies, Inc. operates Marshalls in Burlington, MA and offers a dynamic, inclusive environment where associates grow through development opportunities across TJX brands.

You will contribute to an engaging customer experience, support store operations, and participate in training that reinforces our loss prevention and merchandising standards. The role emphasizes strong communication, teamwork, and the ability to adapt to daily change while delivering accurate checkout and assistance to

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with all customers and maintaining a clean, organized store environment.
• Adhere to operational, merchandising, and loss prevention standards.
• May be cross-trained to work in multiple store areas to support business needs.
• Model established customer experience practices with customers and teammates.
• Promote credit and loyalty programs.
• Process transactions accurately and maintain store appearance.

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Attention to detail

Teamwork

Job description

The TJX Companies, Inc. operates Marshalls in Burlington, MA and offers a dynamic, inclusive environment where associates grow through development opportunities across TJX brands.

You will contribute to an engaging customer experience, support store operations, and participate in training that reinforces our loss prevention and merchandising standards. The role emphasizes strong communication, teamwork, and the ability to adapt to daily change while delivering accurate checkout and assistance to