Customer-First Grocery Associate

The Kroger Co.; Brookhaven (Delaware County); On-site; USD 17,000 - 25,000; Full time

Job summary

The Kroger Co. in Brookhaven is seeking a Grocery Clerk to enhance the customer experience and maintain a clean, safe shopping environment.

You will assist the department manager in meeting sales goals, help customers with questions, stock shelves, and ensure product freshness while upholding quality and safety standards. Responsibilities include greeting customers, suggesting items, checking dates, and maintaining organized merchandise.

Qualifications

• Customer service experience or aptitude is required.
• Strong communication abilities and listening skills are essential.
• Basic math proficiency for handling transactions and counts.

Responsibilities

• Help customers locate products and answer inquiries to improve satisfaction.
• Inform customers about specials and recommend items to meet needs.
• Check product quality and freshness; review sell-by dates and take action.
• Provide customers with requested groceries and assist with selections.
• Suggest products to meet customer needs and improve basket size.
• Label, stock, and organize department merchandise.
• Report discrepancies in orders or shipments to the manager.
• Stay informed about current ads and promotions to assist customers.
• Follow food safety regulations and maintain proper temperatures in cases.
• Know products well to respond to questions and make recommendations.
• Create a welcoming environment and help customers feel valued.
• Enforce safety procedures and report unsafe conditions to management.
• Inspect equipment and arrange for repairs as needed.
• Report any customer or employee accidents promptly.
• Work cooperatively in fast-paced environments and manage conflicts calmly.

Skills

Customer Service skills

Effective communication skills

Basic math skills

Job description

The Kroger Co. in Brookhaven is seeking a Grocery Clerk to enhance the customer experience and maintain a clean, safe shopping environment.

You will assist the department manager in meeting sales goals, help customers with questions, stock shelves, and ensure product freshness while upholding quality and safety standards. Responsibilities include greeting customers, suggesting items, checking dates, and maintaining organized merchandise.