Customer-First Grocery Experience Associate

Kroger Family of Companies; Redlands (CA); On-site; USD 24,000 - 36,000; Full time

Job summary

Kroger Family of Companies in Redlands, CA is hiring a Grocery Clerk to assist customers, stock shelves, and maintain a clean, safe shopping environment.

You will answer questions, promote specials, check freshness, and support department goals while upholding food safety standards and respectful service. This role emphasizes teamwork, reliability, and a positive attitude to help customers feel welcome and valued every day. Previous retail or customer service experience is preferred.

Qualifications

• Customer service skills.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Responsibilities

• Assist customers in discovering products and answering questions.
• Inform customers of specials and recommend items.
• Check product quality and review sell-by dates.
• Provide customers with fresh and non-perishable groceries ordered.
• Label, stock, and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Adhere to food safety regulations and maintain proper temperatures.
• Respond to customer questions and suggest products.
• Create a welcoming environment for customers.
• Follow safety procedures and notify management of unsafe conditions.
• Inspect equipment and arrange repairs as needed.
• Notify management of accidents.
• Work cooperatively in fast-paced environments.
• Manage conflicts professionally.
• Uphold honesty and integrity with customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.
• Perform essential functions with or without accommodations.

Skills

Customer service

Effective communication

Basic math

Job description

Kroger Family of Companies in Redlands, CA is hiring a Grocery Clerk to assist customers, stock shelves, and maintain a clean, safe shopping environment.

You will answer questions, promote specials, check freshness, and support department goals while upholding food safety standards and respectful service. This role emphasizes teamwork, reliability, and a positive attitude to help customers feel welcome and valued every day. Previous retail or customer service experience is preferred.