Customer-First Checkout Specialist

Hyvee.io; Iowa City (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Hy-Vee in Iowa City is seeking a friendly Checker to greet customers, operate the register, and help with store-wide customer service tasks. You will learn products, assist with bagging, and handle various payment types while maintaining a clean, organized checkout area.

The role emphasizes accuracy, compliance with local guidelines, and teamwork with other store staff to ensure every visit ends on a positive note for customers.

Qualifications

• Follow detailed written or verbal instructions and work through tasks with a few concrete variables.
• Perform arithmetic calculations involving fractions, decimals, and percentages.
• Understand and follow verbal or demonstrated directions and communicate supply needs orally or in writing.
• Work effectively as part of a team to deliver a great customer experience.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and going out of your way to make every visit a great one
• Operate the cash register accurately, scanning product and processing all payment types including cash, checks, credit cards, coupons, food stamps, WIC checks, rain checks, in-store charges, and lottery transactions
• Count back change, issue receipts, and provide cash refunds or credit memorandums for returned merchandise as needed
• Ensure compliance with local, state, and federal guidelines regarding WIC, food stamps, and the sale of tobacco, liquor, and lottery tickets
• Stay knowledgeable of item look-up numbers, department numbers, item features, and weekly ad price changes and sale items
• Stock, face, and rotate merchandise, clean shelves, understand shelf tags, and take customers to items when requested
• Keep the register area clean, ensure adequate supplies are available, and report improper cash levels in the cash drawer
• Verify register balances at the beginning and end of each shift where applicable
• Communicate clearly on the intercom or telephone and answer customer questions, following up with appropriate personnel as needed
• Stay aware of your surroundings to support store safety and security
• Assist store management with displays and decorations for special promotions and events as needed
• Assist in other areas of the store as needed and take on special projects as assigned
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
• Report to work when scheduled and on time

Skills

Customer service

Cash handling

Teamwork

Attention to detail

Education

No formal education required

Job description

Hy-Vee in Iowa City is seeking a friendly Checker to greet customers, operate the register, and help with store-wide customer service tasks. You will learn products, assist with bagging, and handle various payment types while maintaining a clean, organized checkout area.

The role emphasizes accuracy, compliance with local guidelines, and teamwork with other store staff to ensure every visit ends on a positive note for customers.