Customer-First Cashier & Sales Experience Lead

JCPenney; Altoona (PA); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Employee discount

Medical/dental/vision benefits

401(k) with company match

Job summary

JCPenney is seeking a Cashier to deliver exceptional customer service and drive sales at the checkout. You will handle returns, re-ticketing, and assist with merchandising standards while supporting omnichannel initiatives and inventory processes.

The role emphasizes meeting performance standards related to shrink, safety, and customer satisfaction. You will engage customers, promote programs, and contribute to a positive store experience.

Qualifications

• Customer service experience and problem-solving abilities.
• Ability to assist customers with credit, rewards and gift cards.
• Willingness to engage customers and support sales goals.

Responsibilities

• Customer Service & Sales - Greets and assists customers while providing excellent customer service.
• Checkout Standards - Completes checkout processes including returns and re-ticketing.
• General Operations - Assists with Omnichannel, recovery and inventory activities.
• Performance Standards - Supports shrink and safety initiatives and meets performance standards.

Skills

Customer service

Sales

Problem solving

Teamwork

Ownership

Proactivity

Tools

POS system

Mobile Warrior POS

Job description

JCPenney is seeking a Cashier to deliver exceptional customer service and drive sales at the checkout. You will handle returns, re-ticketing, and assist with merchandising standards while supporting omnichannel initiatives and inventory processes.

The role emphasizes meeting performance standards related to shrink, safety, and customer satisfaction. You will engage customers, promote programs, and contribute to a positive store experience.