Customer-First Cashier & Front-End Pro

Whole Foods Market; Melrose (MA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market is seeking a Customer Service & E-Commerce Team Member to assist customers at checkout, operate cash registers, bag groceries, and support the customer service desk. The role emphasizes friendly, efficient service, adherence to health and safety regulations, and participation in company programs and initiatives.

Responsibilities include processing transactions, maintaining clean front-end areas, training new cashiers, and helping manage customer flow to reduce wait times.

Qualifications

• No prior retail experience required.
• Basic math skills are essential.
• Strong communication and teamwork are required.

Responsibilities

• Checks out customer groceries efficiently and accurately.
• Upholds government regulations concerning sale of alcoholic beverages and taxation.
• Follows proper check, ATM, and credit procedures.
• Uses proper tares procedures when ringing up scalable items.
• Cleans and stocks Front End areas, including own register – changing tapes and ribbon as necessary.
• Follows all cash handling procedures – meeting and exceeding regional cashier variance policy.
• May assist with training of new Cashier and Cashier Assistant Team Members.
• Assists supervisor in controlling customer flow and backed up lines – helping reduce customer waiting time.
• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Maintains a clean and sanitary working and shopping environment; maintains equipment to WFM standards.
• Performs opening, mid, and closing duties; ensures pricing accuracy.
• Reports safety hazards and violations immediately.
• Performs other duties as assigned by store or company leadership.
• US only – For those hired November 2024 and beyond, cashiers will be assigned shopper training to complete and as needed may be assigned shopper tasks within the Customer Service Team.

Skills

Patience

Basic math

Clear communication

Team player

Customer service

Attention to detail

Job description

Whole Foods Market is seeking a Customer Service & E-Commerce Team Member to assist customers at checkout, operate cash registers, bag groceries, and support the customer service desk. The role emphasizes friendly, efficient service, adherence to health and safety regulations, and participation in company programs and initiatives.

Responsibilities include processing transactions, maintaining clean front-end areas, training new cashiers, and helping manage customer flow to reduce wait times.