Customer-First Banking Teller

American-Bank-of-Commerc; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Telemedicine

Paid Time Off

Paid Holidays

401k

Job summary

ABC Bank is seeking a Teller at our Lubbock, TX branch. You will assist customers with deposits, withdrawals, and daily transactions while promoting bank services and maintaining strong accuracy and security standards.

We value teamwork, integrity, and customer-focused service in a fast-paced environment. This role offers schedule consistency Mon-Fri 9:00 AM to 6:00 PM with occasional Saturdays.

Qualifications

• High school diploma or equivalent required.
• Proficiency with computers and related software applications.
• Strong customer service skills required.

Responsibilities

• Deliver exceptional customer service through courteous interactions and timely responses to customer inquiries, both in person and via telephone.
• Accurately balance currency, coin, and checks in the cash drawer at the end of each shift, and reconcile daily transactions using computers, calculators, or other appropriate devices.
• Receive checks and cash for deposit, verify amounts, and ensure the accuracy of deposit slips.
• Record customer transactions in the bank's systems and issue computer-generated receipts.
• Count and prepare currency, coins, and checks for deposit or shipment, utilizing manual or automated counting methods as required.
• Organize and arrange cash and coins in designated dispensers according to denomination.
• Resolve account discrepancies and address customer concerns with professionalism and discretion.
• Promote and cross-sell the bank's products and services to meet customer needs.
• Operate company vehicle to deliver and retrieve documents and packages to and from local branches and other designated locations.
• Respond to customer account inquiries, following all bank protocols for customer verification and information security.
• Assist customers with issuing new debit cards and maintaining existing cards.
• Participate in the branch opening and closing procedures assigned.
• Ensure strict compliance with all federal, state, and company policies, procedures, and regulatory requirements.
• Adhere to all security protocols as outlined in the Bank's Information Security Program.
• Perform additional duties as assigned by management or supervisors.

Skills

Customer service

Attention to detail

Professionalism

Education

High school diploma or equivalent

Tools

Computers & software

Job description

ABC Bank is seeking a Teller at our Lubbock, TX branch. You will assist customers with deposits, withdrawals, and daily transactions while promoting bank services and maintaining strong accuracy and security standards.

We value teamwork, integrity, and customer-focused service in a fast-paced environment. This role offers schedule consistency Mon-Fri 9:00 AM to 6:00 PM with occasional Saturdays.