Customer-First Banking Advisor

PNC; Kansas City, Overland Park (MO, KS); On-site; USD 42,000 - 62,000; Full time

Job summary

PNC is seeking a Personal Banker in Overland Park, KS, to build the branch customer base and deliver a differentiated customer experience. The role emphasizes proactive sales, customer education, and collaboration with ecosystem partners to grow wallet share.

Responsibilities include advising customers on PNC solutions, managing risk, and supporting daily branch operations to ensure efficient service and loyalty.

Qualifications

• Accountability in banking and customer interactions.
• Customer Service and experience focus across branch activities.
• Ability to identify opportunities and educate customers on products.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage customer experience and identify opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners to grow wallet share and drive loyalty.
• Deliver a full PNC conversation to identify appropriate solutions.
• Educate customers on managing financial transactions with available tools.

Skills

Accountability

Banking

Customer Service

Customer Experience (CX)

Effective Communications

Proactive Sales

Digital Awareness

Understanding Customer Needs

Education

No Degree

Job description

PNC is seeking a Personal Banker in Overland Park, KS, to build the branch customer base and deliver a differentiated customer experience. The role emphasizes proactive sales, customer education, and collaboration with ecosystem partners to grow wallet share.

Responsibilities include advising customers on PNC solutions, managing risk, and supporting daily branch operations to ensure efficient service and loyalty.