Auto Service Advisor

Delavan Holdings; Sycamore (IL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Employee discounts on vehicles, parts,

Training and development opportunities

Team-oriented environment

Job summary

Kunes Auto Group is seeking a customer-oriented Automotive Service Advisor to join our team. You will serve as the vital link between customers and the service department, assessing service needs, preparing repair orders, and ensuring an outstanding experience at every step.

Responsibilities include greeting customers, preparing repair orders with estimates, communicating results, and scheduling appointments while maintaining high satisfaction. Equal opportunity employer.

Qualifications

• 1+ years prior Service Advising experience in a dealership or Service Center required.
• Strong communication and organizational skills with attention to detail.
• Ability to multi-task is key.
• Proficiency with computer systems and service scheduling software.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers and assess vehicle concerns; record needs.
• Prepare detailed repair orders with labor and parts estimates.
• Communicate inspection results and recommend actions.
• Provide updates on repair progress and costs; obtain authorization for additional work.
• Schedule service appointments for a seamless process.
• Maintain high customer satisfaction by addressing concerns promptly.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Attention to detail

Tools

Service scheduling software

Computer systems

Job description

Description

About Kunes Auto Group: Kunes Auto Group is an award-winning, values-driven automotive dealership group with a strong commitment to delivering exceptional customer service. With over 40 locations across the Midwest, we pride ourselves on our focus on community, employee development, and providing top-tier automotive solutions. Join our team and become part of a fast-growing company that puts people first!

Job Summary:

Kunes Auto Group is seeking a customer-oriented, Automotive Service Advisor to join our team. In this role, you will serve as the vital link between our customers and the service department, ensuring their vehicles receive top-notch care. You’ll assist customers by assessing their service needs, preparing repair orders, and ensuring an outstanding experience every step of the way.

Key Responsibilities:

• Greet customers warmly, assess their vehicle concerns, and record their needs.
• Prepare detailed repair orders, including labor and parts estimates, for customer approval.
• Communicate with customers about inspection results and recommend necessary corrective actions.
• Provide updates on repair progress, explain costs, and secure customer authorization for additional work.
• Schedule service appointments, ensuring a seamless and efficient process.
• Maintain high customer satisfaction standards by addressing concerns promptly.

Requirements

Qualifications:

• 1+ years prior Service Advising experience in a dealership or Service Center is required.
• Strong communication and organizational skills with attention to detail.
• Ability to multi-task is key
• Proficiency with computer systems and service scheduling software.
• Valid driver’s license and clean driving record.

Compensation:

• $65,000.00 - $95,000.00 based on experience.

What We Offer:

• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holiday pay.
• Employee discounts on vehicles, parts, and services.
• Ongoing training and development opportunities.
• A supportive, team-oriented work environment with room for career growth.
• Daily Pay Program

Join the Kunes Auto Group Family!

If you’re passionate about providing exceptional customer service and thrive in a fast-paced environment, we’d love to hear from you. Start your journey toward a rewarding automotive career!

Kunes Auto Group is an Equal Opportunity Employer.