Strategic Credit & Collections Analyst

DeKalb Health; Lafayette (LA); On-site; USD 42,000 - 60,000; Full time

Job summary

Stuller, a leading jewelry industry company in Lafayette, LA, is seeking a Customer Finance Analyst to support our Finance & Administration team. This role focuses on reviewing orders based on customer credit information, handling collections calls, and resolving payment issues to safeguard company assets.

The candidate will process orders, manage credit holds, and maintain communication with customers to ensure timely payments.

Qualifications

• High school diploma or equivalent.
• Experience in data entry and database management.
• Strong customer service skills with the ability to handle calls professionally.
• Ability to manage multiple priorities effectively.
• Strong problem-solving skills and adaptability.

Responsibilities

• Contact customers with delinquent accounts to negotiate payment plans.
• Process and release orders based on credit information or contact customers for additional details.
• Manage incoming calls and respond to customer account inquiries.
• Monitor and report on credit holds, including credit limits, overdue invoices, and declined payments.
• Investigate and collect outstanding returned checks.
• Review credit information to establish appropriate credit limits.

Skills

Data entry

Database management

Customer service

Multitasking

Problem solving

Education

High school diploma

Bachelor's degree in Finance or related field

Tools

Oracle or similar financial systems

Job description

Stuller, a leading jewelry industry company in Lafayette, LA, is seeking a Customer Finance Analyst to support our Finance & Administration team. This role focuses on reviewing orders based on customer credit information, handling collections calls, and resolving payment issues to safeguard company assets.

The candidate will process orders, manage credit holds, and maintain communication with customers to ensure timely payments.