Customer-Facing Retail Associate | Discount & Growth Path

The TJX Companies, Inc.; Springfield (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) Associate contributions

Referral bonuses

Job summary

Marshalls, part of The TJX Companies, Inc., is hiring at USA Marshalls Store 0011 in Springfield, MA. The role focuses on delivering a highly satisfied customer experience, engaging with customers, and maintaining a clean, organized store while adhering to operational standards.

You may be cross-trained to work in multiple areas to support business needs and contribute to a positive store culture. Benefits include associate discounts, EAP, and 401(k) contributions.

Qualifications

• Excellent customer service skills required.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking in a busy store environment.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Retail customer experience preferred.

Responsibilities

• Delivers a highly satisfied customer experience by engaging with customers and following customer experience principles.
• Maintains a clean and organized store environment and adheres to standards.
• Rings purchases and returns accurately and processes transactions per SOP.
• Promotes credit and loyalty programs.
• Receives and prepares merchandise for the sales floor following procedures.
• Participates in store recovery and maintains safety and loss prevention standards.
• Contributes to meeting labor policies and shrink reduction goals.
• Supports peers and supervisors as needed.

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Adaptability

Team collaboration

Job description

Marshalls, part of The TJX Companies, Inc., is hiring at USA Marshalls Store 0011 in Springfield, MA. The role focuses on delivering a highly satisfied customer experience, engaging with customers, and maintaining a clean, organized store while adhering to operational standards.

You may be cross-trained to work in multiple areas to support business needs and contribute to a positive store culture. Benefits include associate discounts, EAP, and 401(k) contributions.