Customer-Facing Patient Access Specialist

UF Health; Saint Augustine, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

UF Health is seeking a courteous receptionist to greet patients in person and over the phone, assist with check-in/out, and verify insurance details. You will document payments and help maintain accurate patient records in a fast-paced clinical setting.

Responsibilities include handling inquiries, coordinating with medical staff, and performing various clerical duties to ensure smooth patient flow and data accuracy. This role is on-site and essential to patient experience.

Qualifications

• High School Diploma or equivalent.
• Working knowledge of medical and insurance terminology.
• Customer service experience preferred.
• Strong communication and customer service skills.
• Input extensive data.

Responsibilities

• Checking patients in and out when they arrive/leave appointments
• Answering phone lines to address patient inquiries
• Documenting insurance information, personal information, payment methods and other important patient informations
• Keeping patient files updated
• Communicating important information and details to other medical care staff
• Contacting insurance companies regarding coverage, pre-approvals, billing and other issues
• Processing payments from patients
• Managing various types of paperwork, ensuring appropriate signatures are acquired
• Performing other clerical duties

Skills

Customer service

Strong communication

Data entry

Education

High School Diploma or Equivalent

Job description

UF Health is seeking a courteous receptionist to greet patients in person and over the phone, assist with check-in/out, and verify insurance details. You will document payments and help maintain accurate patient records in a fast-paced clinical setting.

Responsibilities include handling inquiries, coordinating with medical staff, and performing various clerical duties to ensure smooth patient flow and data accuracy. This role is on-site and essential to patient experience.