Customer-Facing Line Cook

Soul & Smoke; Chicago (IL); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Staff meals provided each shift

Dining and catering discounts

Accrued paid leave

Health and dental plans

Retirement plans available after 90 days

Job summary

A popular barbecue restaurant in Chicago is seeking an experienced prep/line cook to join their team in a vibrant, client-facing kitchen. As a crucial part of the operation, you will prepare food items, manage supplies, and ensure excellent customer service. Ideal candidates have at least two years of experience and strong communication skills. The position offers competitive pay, staff meals, and health benefits after 90 days of employment.

Qualifications

• 2 years of line/prep experience, preferably in fine dining.
• Ability to work evenings and weekends.
• Strong customer service orientation.

Responsibilities

• Set up and stock stations with food and supplies.
• Prepare food items according to recipes.
• Maintain cleanliness in compliance with sanitation standards.
• Handle customer orders both in-person and over the phone.

Skills

Time management

Communication

Teamwork

Attention to detail

Education

Servsafe and Chicago food manager certificate

Allergen and Basset certificates

Job description

Overview

At Soul & Smoke, we treat barbecue with the reverence it deserves. We are consumed with the details: the meat-to-bone ratio on our ribs, the creaminess of our mac and cheese, and the combination of spices in Chef Carter’s signature sauce.

We are seeking an experienced, capable and reliable prep/line cook to be part of the team at our location in the food hall of Ogilvie Station/Accenture Tower. This outlet in the West Loop requires a skill set strong enough to carry out line prep, execute line orders, and interact with customers in this open, client-facing kitchen. The ideal candidate is a self-motivated, detail-oriented, energetic cook with strong time management and communication skills.

Responsibilities

• Set up and stock stations daily with necessary food and supplies.
• Prepare food items by cutting, chopping, mixing, smoking, grilling, sautéing, and other cooking methods according to specified recipes and standards.
• Maintain cleanliness that complies with food sanitation requirements by properly handling food and ensuring correct storage.
• Perform inventory checks, line checks, complete food storage and meat count logs as required.
• Prep and send out dine-in, to-go, and catering-sized orders in a fast-paced setting.
• Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all times.
• Wash and put away dishes.
• Take customer orders at the counter and over the phone, double-check orders before giving them to customers.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledge and resolve any customer issues and complaints.
• Gain knowledge of all our products and services with the ability to answer questions accurately.
• Provide customer and other feedback to the Soul & Smoke team - verbally and via Slack messages.

Requirements

• Must have the ability to work evenings and weekends and be flexible when necessary.
• 2 years of line/prep experience - some fine dining and/or expediting experience preferred.
• Servsafe and Chicago food manager certificate, Allergen and Basset certificates.
• Reliable and timely.
• Strong and positive communication and relations with customers and coworkers.
• Attention to detail – organized and efficient.
• Ability to stay calm and make good decisions under pressure.
• Professional and proactive.
• Sense of teamwork and urgency.
• Ability to work autonomously and as part of a team.
• Flexibility and adaptability! As a growing small business, we are evolving and refining.
• Ability to walk/stand for extended periods and lift up to 50 pounds.

Pay/Benefits

• JOB TYPE: Full-time.
• PAY: Base hourly rate starting at $17, plus additional pooled revenue share of $4-6 per hour.
• BENEFITS: Staff meals are provided each shift, plus dining and catering discounts. Accrued paid leave. Health and dental, Aflac, and retirement plans are available for full-time employees after 90 days.