Customer‑Facing Implementation Architect

NICE; United States; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Equal opportunity employer

Opportunity for career advancement

Job summary

NICE is seeking an Implementation Engineer to engage customers and provide specialized expertise in the contact center industry. This role involves managing customer expectations and satisfaction, configuring NICE products, and mentoring junior staff.

Candidates should have a BS/BA in a relevant field, 4+ years of experience, and excellent communication skills. The position offers a dynamic work environment with opportunities for growth in a leading company.

Qualifications

• 4+ years of professional experience in a relevant field.
• Desired profile: analytical, inquisitive, service & team-oriented.
• Experience in managing business rapport at technical and functional levels.

Responsibilities

• Engage customers in a consultative capacity regarding NICE products.
• Manage customer expectations and satisfaction for successful engagements.
• Supervise junior staff or subcontracted personnel during projects.

Skills

Technical configuration

Business analysis

Communication

Team-oriented

Education

BS/BA in technical or business field

MBA preferred

Tools

Contact center technologies

Job description

NICE is seeking an Implementation Engineer to engage customers and provide specialized expertise in the contact center industry. This role involves managing customer expectations and satisfaction, configuring NICE products, and mentoring junior staff.

Candidates should have a BS/BA in a relevant field, 4+ years of experience, and excellent communication skills. The position offers a dynamic work environment with opportunities for growth in a leading company.