Customer-Facing Deployment Engineer

Mendable; San Francisco (CA); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid parental leave

Generous PTO

Wellness stipend

Learning & Development

Job summary

Firecrawl is the easiest way to turn the web into data AI agents can use. One API call converts any URL into clean, LLM-ready markdown or structured data - the boring-hard problem everyone building with LLMs hits, solved.

As an engineer customers trust, you’ll land inside a customer environment, build integrations and POCs, diagnose issues, and partner with the revenue team to drive adoption and expansion. You own the outcome and ship real value.

Qualifications

• Forward-deployed, solutions, or customer-facing engineering experience.
• Ability to read code, use an API, and build a real integration or POC.
• Owned the full lifecycle from demo to production with customers.
• Can distinguish user error from a bug or product gap.
• Can translate technical detail into business value without losing either side.
• Prefers shipping a working POC over creating perfect documentation.

Responsibilities

• Land inside a customer's environment and make Firecrawl work for their use case.
• Build integrations and POC that turn 'this works for us?' into production.
• Diagnose why an extraction or pipeline breaks and identify root cause.
• Partner with Revenue to drive adoption and expansion.
• Be the trusted technical voice and feed learnings back to Product/Engineering.
• Know when to solve it yourself and when to involve engineering.

Skills

Customer-facing Eng

APIs & code reading

POC development

Lifecycle ownership

Business translation

Job description

Firecrawl is the easiest way to turn the web into data AI agents can use. One API call converts any URL into clean, LLM-ready markdown or structured data - the boring-hard problem everyone building with LLMs hits, solved.

As an engineer customers trust, you’ll land inside a customer environment, build integrations and POCs, diagnose issues, and partner with the revenue team to drive adoption and expansion. You own the outcome and ship real value.