Customer-Facing Cloud Solutions Engineer (Forward-Deployed)

Arm Limited; Austin (TX); Hybrid; USD 208,000 - 281,000; Full time

Job summary

Arm Limited in Austin, TX seeks a customer-facing Solutions Architect/Customer Engineer to bridge customer needs, product capability and engineering execution. You will run workloads on Arm platforms, deliver demos, and drive adoption in real-world environments.

You’ll work closely with customers to understand requirements, provide technical guidance, and translate feedback into actionable inputs for product and engineering teams.

Qualifications

• Experience running, deploying or supporting workloads on cloud-based systems.
• Familiarity with cloud technologies such as AWS, Azure, Google Cloud, Kubernetes, containers, virtual machines, networking and storage concepts
• Strong technical problem-solving skills, with the ability to reason from first principles and learn new systems quickly
• Ability to work directly with customers in a technical capacity, including discovery, demos, troubleshooting and solution design
• Comfortable operating in ambiguous customer environments where requirements may be incomplete or evolving
• Ability to translate customer needs into practical technical recommendations
• Strong ownership mindset and desire to drive customer success
• Ability to work independently while collaborating closely with engineering, product and commercial teams
• Motivation, adaptability and a willingness to take on new technical challenges
• Effective verbal and written communication skills, with the ability to explain complex technical topics clearly
• Development experience in at least one programming or scripting language, such as Python, Go, Java, C++, Rust or similar
• Practical experience using Linux command-line tools and debugging technical issues in complex systems

Responsibilities

• Working closely with customers to understand their technical requirements, workloads, deployment environments and success criteria
• Acting as a technical advisor to customers, helping them understand how to get the best value from the product
• Delivering technical demos, proof-of-concepts and product evaluations for prospective and existing customers
• Helping customers observe and accelerate their workloads on Arm-based systems
• Evangelizing the product with customer engineering teams, architecture teams and technical decision makers
• Translating customer feedback and requirements into clear input for product and engineering teams
• Investigating technical issues in customer environments, identifying root causes and proposing practical solutions
• Working with engineering teams to improve product usability, performance, documentation and customer readiness
• Creating technical collateral, examples, guides and demos to support customer adoption
• Developing a strong understanding of customer workloads, system behaviour and performance characteristics
• Taking ownership of customer technical outcomes to ensure successful product adoption in key accounts

Skills

AWS

Azure

Google Cloud

Kubernetes

Containers

Virtual machines

Linux

Python

Go

Java

C++

Rust

Problem solving

Customer engagement

Tools

CI/CD pipelines

Observability tools

DevOps workflows

Job description

Arm Limited in Austin, TX seeks a customer-facing Solutions Architect/Customer Engineer to bridge customer needs, product capability and engineering execution. You will run workloads on Arm platforms, deliver demos, and drive adoption in real-world environments.

You’ll work closely with customers to understand requirements, provide technical guidance, and translate feedback into actionable inputs for product and engineering teams.