Customer Experience & Upsell Specialist

Express Wash Concepts; Westerville (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Pay increases tied to training

Recognition programs

Ongoing training

Unlimited Wash Club membership

50% off retail items

Company-provided uniforms

Paid vacation

Job summary

Express Wash Concepts' Moo Moo Express Car Wash in Westerville, OH is hiring team members to deliver fast, friendly service and promote Unlimited Wash Club memberships. You’ll greet customers, upsell packages, and ensure 100% satisfaction while learning wash processes and safety procedures.

The role emphasizes flexible weekend hours, standing for long periods, and lifting up to 25 pounds. We offer paid vacation, uniforms, training, and growth opportunities across 130+ locations.

Qualifications

• High school diploma or currently enrolled.
• Ability to work flexible hours, including weekends.
• Stand and move throughout the site in a fast-paced environment.
• Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.

Responsibilities

• Provide exceptional customer service and upsell Unlimited Wash Club memberships.
• Greet customers and exceed expectations with a strong first impression.
• Educate customers on wash benefits and memberships.
• Maintain quality control and follow safety protocols.
• Operate basic POS and retail equipment as directed.

Skills

Customer service

Sales

Teamwork

Flexible hours

Education

High school diploma or equivalent

Tools

POS system

Retail equipment

Job description

Express Wash Concepts' Moo Moo Express Car Wash in Westerville, OH is hiring team members to deliver fast, friendly service and promote Unlimited Wash Club memberships. You’ll greet customers, upsell packages, and ensure 100% satisfaction while learning wash processes and safety procedures.

The role emphasizes flexible weekend hours, standing for long periods, and lifting up to 25 pounds. We offer paid vacation, uniforms, training, and growth opportunities across 130+ locations.