Customer Experience & Upsell Specialist - Car Wash

Express Wash Concepts LLC; Newark (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Pay raises based on training

Recognition programs

Ongoing training

Unlimited Wash Club membership

50% off retail items

Uniforms

Paid vacation

Job summary

Express Wash Concepts LLC operates Moo Moo Express Car Wash in Newark, Ohio, offering a starting wage of $15.00 per hour with opportunities to advance. This role focuses on delivering outstanding customer service and promoting the Unlimited Wash Club to drive sales.

Team Members are trained to greet customers, upsell, and maintain quality and safety standards. Weekend availability and outdoor duties are part of the job, with an emphasis on growth and customer satisfaction.

Qualifications

• Customer service experience preferred.
• Able to upsell products and explain benefits of memberships.
• Comfort with operating basic retail equipment (POS, scanners, etc.).

Responsibilities

• Educate customers on Unlimited Wash Club benefits.
• Greet customers and create positive first impressions.
• Upsell monthly car wash packages and related products.
• Maintain quality checks and safety protocols.
• Address customer escalations calmly.
• Learn wash process and equipment to expand knowledge.

Skills

Customer service

Upselling

POS operations

Retail equipment

Education

High school diploma or equivalent

Tools

POS system

Job description

Express Wash Concepts LLC operates Moo Moo Express Car Wash in Newark, Ohio, offering a starting wage of $15.00 per hour with opportunities to advance. This role focuses on delivering outstanding customer service and promoting the Unlimited Wash Club to drive sales.

Team Members are trained to greet customers, upsell, and maintain quality and safety standards. Weekend availability and outdoor duties are part of the job, with an emphasis on growth and customer satisfaction.