Customer Experience & Upsell Associate — Growth Path

Express Wash Concepts; Powell (OH); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Pay increases tied to training

Recognition programs

Ongoing training and development

Unlimited Wash Club membership

50% off retail items

Company-provided uniforms

Paid vacation

401(k) with company match up to 4%

Educational reimbursement

Job summary

Express Wash Concepts is hiring for a Team Member at Moo Moo Express Car Wash in Powell, Ohio. Starting pay is $15.00/hour with opportunities to advance into leadership roles as you grow within the company.

You will provide exceptional customer care, focus sales on unlimited wash packages, educate customers on benefits, and upsell products while maintaining safety and quality checks throughout shifts.

Qualifications

• High school diploma or equivalent, or current enrollment.
• Ability to work flexible hours, including weekends.
• Stand and move throughout the site for the entire shift in a fast-paced environment.
• Work outdoors in all weather conditions.
• Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.

Responsibilities

• Educating customers on the benefits of our Unlimited Wash Club.
• Greet and exceed customer expectations through long-lasting first impressions.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Comply with all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Understand and operate basic functional retail equipment (computer, POS, etc.).
• Pitch our membership when interacting with new customers.
• Learn the wash process and equipment to expand the knowledgebase.
• Perform other related duties as required and assigned.

Skills

Customer service

Sales

Cash handling

Communication

Education

High school diploma

Tools

POS system

Computer

Job description

Express Wash Concepts is hiring for a Team Member at Moo Moo Express Car Wash in Powell, Ohio. Starting pay is $15.00/hour with opportunities to advance into leadership roles as you grow within the company.

You will provide exceptional customer care, focus sales on unlimited wash packages, educate customers on benefits, and upsell products while maintaining safety and quality checks throughout shifts.