Customer Experience & Upsell Specialist

Express Wash Concepts LLC; Mason (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Unlimited Wash Club

50% off retail items

Uniforms provided

Paid vacation

Ongoing training and development

Recognition programs

Job summary

Express Wash Concepts LLC is hiring a Team Member at Mason, OH. You will deliver friendly customer service and promote Unlimited Wash Club packages while upselling add-ons. The role emphasizes safety, teamwork, and learning our wash process.

Starting pay is $15.00/hour with opportunities for training-based increases and advancement into leadership roles. A positive attitude and reliability are essential for success in a fast-paced outdoor setting.

Qualifications

• High school diploma or equivalent, or current enrollment.
• Ability to work flexible hours, including weekends.
• Stand and move throughout the site in a fast-paced environment.
• Lift up to 25 lbs consistently and up to 50 lbs occasionally.
• Positive attitude and a professional appearance.

Responsibilities

• Provide exceptional customer service and drive sales.
• Present and upsell Unlimited Wash Club memberships and packages.
• Greet customers and make a strong first impression.
• Engage with customers before and after wash to ensure satisfaction.
• Learn wash process and equipment to assist customers.

Skills

Customer service

Sales

Communication

Education

High school diploma or equivalent

Tools

POS systems

Job description

Express Wash Concepts LLC is hiring a Team Member at Mason, OH. You will deliver friendly customer service and promote Unlimited Wash Club packages while upselling add-ons. The role emphasizes safety, teamwork, and learning our wash process.

Starting pay is $15.00/hour with opportunities for training-based increases and advancement into leadership roles. A positive attitude and reliability are essential for success in a fast-paced outdoor setting.