Customer Experience Universal Banker

Core Bank; Omaha (NE); On-site; USD 38,000 - 46,000; Full time

Job summary

Core Bank in Omaha, NE is hiring a on-site Universal Banker to assist customers by phone and email, opening and maintaining accounts, and offering banking solutions. You will build relationships, deliver accurate product information, and ensure a friendly, professional customer experience.

Strong communication and problem-solving skills, attention to confidentiality, and teamwork are essential. Prior banking experience is welcome but not required; High School diploma or equivalent required.

Qualifications

• High school diploma or equivalent required.
• Previous banking experience preferred, but not required.
• Strong customer service, communication and problem solving skills.
• Proficient computer skills; basic math skills.

Responsibilities

• Answer incoming calls, by the third ring, and emails professionally with a customer-obsession attitude.
• Operate and properly handle customer inquiries through an Interactive Teller Machine (ITM).
• Provide information or make appropriate referrals in response to inquiries about bank products and services.
• Opening, closing and performing maintenance on accounts.
• Building relationships with customers by identifying needs and offering solutions.
• Providing accurate information to customers based on product and service knowledge and understanding of the banking industry.
• Offer Electronic Banking (Online, Mobile, Bill Pay, Banker on the Go), Phone-A-Bank and Online Account Origination support.
• Participating in training and development programs.
• Upholding the Bank's image through a professional presence.
• Complying with all applicable policies, laws, and regulations.
• Performing additional clerical duties such as offering support through a service help desk for internal and external business partners.
• Regular attendance is required.
• Other activities, duties or responsibilities that are required of the employee may be assigned.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Core Bank in Omaha, NE is hiring a on-site Universal Banker to assist customers by phone and email, opening and maintaining accounts, and offering banking solutions. You will build relationships, deliver accurate product information, and ensure a friendly, professional customer experience.

Strong communication and problem-solving skills, attention to confidentiality, and teamwork are essential. Prior banking experience is welcome but not required; High School diploma or equivalent required.