Customer Experience Transformation Leader

Pentair; Town of Brookfield (WI); On-site; USD 96,000 - 177,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee stock purchase

Disability benefits

Life insurance

Parental leave

Tuition reimbursement

Paid time off

Wellness programs

Job summary

Pentair is seeking a Customer Experience Excellence Lead to join our Bishop Woods, WI team and drive the CX roadmap across Water Quality Management. You will work with CX leadership to implement initiatives that improve service performance, technology adoption, standardization, and customer outcomes.

You will lead initiatives spanning processes, training, knowledge management, reporting, and operational excellence, building KPI dashboards and ensuring sustainable, customer-focused outcomes

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years in customer service operations or related fields.
• Experience leading customer service transformation initiatives.
• Strong knowledge of Salesforce and customer service technologies.
• Ability to collaborate across functions in a matrixed environment.
• Proven track record in designing SOPs, reporting, and training.
• Strong analytical, problem-solving, and execution skills.
• Experience with SAP/S/4 Hana preferred.
• Experience creating KPI dashboards and reporting frameworks.
• Hands-on leadership with bias for action and continuous improvement.

Responsibilities

• Lead execution of the Water Quality Management CX transformation roadmap.
• Drive process improvements that increase efficiency and customer satisfaction.
• Map processes, redesign workflows, and document standard operating procedures.
• Develop training materials, knowledge resources, and SOPs.
• Build KPI dashboards and reporting tools for visibility and accountability.
• Support adoption of Salesforce, SAP S/4 Hana, and Power BI.
• Collaborate with stakeholders to achieve business objectives.

Skills

Customer service operations

Customer experience transformation

Cross-functional collaboration

Analytical skills

Process improvement

Problem-solving

Strategic thinking

Change management

Stakeholder influence

Hands-on leadership

Result-driven

Education

Bachelor's degree or equivalent

Tools

Salesforce

SAP S/4 Hana

Power BI

Job description

Pentair is seeking a Customer Experience Excellence Lead to join our Bishop Woods, WI team and drive the CX roadmap across Water Quality Management. You will work with CX leadership to implement initiatives that improve service performance, technology adoption, standardization, and customer outcomes.

You will lead initiatives spanning processes, training, knowledge management, reporting, and operational excellence, building KPI dashboards and ensuring sustainable, customer-focused outcomes