Customer Experience Training & Quality Coach
Pella Corporation
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Job summary
Pella Corporation seeks a dedicated training and quality assurance specialist to support Customer Service. You will train, monitor calls, audit surveys, and help develop QA programs to improve customer experiences.
You'll identify broken internal processes, recommend improvements, calibrate quality with leadership, and report trends to guide coaching and training decisions across teams.
Job description
Pella Corporation seeks a dedicated training and quality assurance specialist to support Customer Service. You will train, monitor calls, audit surveys, and help develop QA programs to improve customer experiences.
You'll identify broken internal processes, recommend improvements, calibrate quality with leadership, and report trends to guide coaching and training decisions across teams.
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