Customer Experience & Teller Specialist I

People's Bank of Commerce; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

People’s Bank of Commerce in Medford, Oregon seeks a Customer Service Specialist I to perform front-line transactional and service support, while beginning to learn product knowledge to meet customer needs and contribute to growth. You will handle routine account transactions with courtesy under supervision and support branch operations with a friendly, solution-oriented approach.

Key duties include processing deposits and withdrawals, responding to inquiries, and referring customers to

Qualifications

• Minimum of 2 years’ experience with cash handling and a high school diploma or GED.
• Familiarity with Microsoft Word, Excel, Outlook and ten-key by touch (per job requirements).
• Excellent customer service and communications skills with a focus on accuracy and confidentiality.

Responsibilities

• Provide consistent, prompt, friendly service in accordance with the Customer Service Standards and provide courteous and professional communication support, including responding to incoming telephone calls, electronic mail and voice mail.
• Discuss bank services during customer interactions based on expressed needs and questions and refer to appropriate partners.
• Maintain professional presentation and demonstrate a positive, solution first mindset.
• Assist with customer loan inquiries and loan payments; wire transfer requests, including accurate and timely input and completion with supervision.
• Accurately process all monetary transactions for customers in accordance with the Teller Manual.

Skills

Customer service

Documentation

Identity verification

Communication

Regulatory compliance

Education

High School Diploma or GED

Job description

People’s Bank of Commerce in Medford, Oregon seeks a Customer Service Specialist I to perform front-line transactional and service support, while beginning to learn product knowledge to meet customer needs and contribute to growth. You will handle routine account transactions with courtesy under supervision and support branch operations with a friendly, solution-oriented approach.

Key duties include processing deposits and withdrawals, responding to inquiries, and referring customers to