Customer-Experience Teller

PNC Financial Services Group, Inc.; Pompano Beach (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match

Life insurance & disability

Job summary

PNC Financial Services Group, Inc. in Pompano Beach, FL is seeking a Teller to provide a high-quality customer experience and help customers manage their finances on a day-to-day basis.

You will educate customers on banking options, identify opportunities during conversations, and refer appropriate leads to branch staff while following policies and procedures. The role emphasizes in-office collaboration, risk awareness, and delivering accurate teller services to support branch operations and

Qualifications

• Customer service experience preferred; ability to educate customers on banking options.
• Identify opportunities and refer to branch staff.
• Adhere to policies and ensure accurate teller operations.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Customer Service

Communication

Sales Skills

Problem Solving

Attention to Detail

Digital Banking

Relationship Building

Banking Knowledge

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Pompano Beach, FL is seeking a Teller to provide a high-quality customer experience and help customers manage their finances on a day-to-day basis.

You will educate customers on banking options, identify opportunities during conversations, and refer appropriate leads to branch staff while following policies and procedures. The role emphasizes in-office collaboration, risk awareness, and delivering accurate teller services to support branch operations and