Customer Experience Technician

Rippling, Inc.; North Salt Lake (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Paid time off

Holidays

Referral bonuses

Prescription benefits

Job summary

Belmar Pharma Solutions seeks a Customer Experience Technician in Utah to deliver superior patient care. You will handle high-volume calls, process orders, and ensure accurate data entry in our dispensing software, contributing to efficient pharmacy operations.

The role requires a high school diploma, state tech certification or registration, and strong customer service with empathy and communication. Retail pharmacy experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Current tech certification or state registration required.
• Excellent customer service and empathy are essential.
• Strong communication and attention to detail are important.
• Experience with data entry and basic math helpful.
• Retail pharmacy experience preferred.

Responsibilities

• Handle high-volume patient and provider calls with courteous service.
• Input all orders into the dispensing software accurately.
• Process credit card payments for orders.
• Maintain patient confidentiality and regulatory compliance.
• Provide excellent customer service and support to patients.
• Assist with prescription refills and provider communications.
• Follow company policies and procedures to ensure quality care.

Skills

Customer service

Communication

Team player

Empathy

Attention to detail

Data entry

Microsoft Office

Education

High School Diploma

Pharmacy tech certification/registration

Tools

Dispensing software

Job description

Since our beginning in 1985, Belmar Pharma Solutions has emerged as an industry pioneer, creating compounded medications tailored to meet individual patient needs. Today, we operate trusted Compounding Centers of Excellence across the country. Our 503A pharmacies serve healthcare providers and patients in all 50 states, Washington D.C. and Puerto Rico. Our two 503B outsourcing facilities compound manufacture hormones to meet the needs of clinical practices, delivering to 48 states.

At Belmar, our benefits reflect our commitment to wellness, respect, and accountability. We offer comprehensive health coverage, a 401(k) with 5% match with no vesting period, paid time off and holidays, $500 referral bonuses, and access to free or reduced-cost prescriptions—because supporting our team enables us to deliver unmatched care.

The Customer Experience Technician is responsible for providing superior customer experience to customers and a supportive environment for the best patient care. In addition, the CX Technician will be responsible for handling high volume phone calls and data order entry. Your dedication to understanding and meeting customer needs will be essential in upholding our company's commitment to excellence.

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations
• Interpret faxes, escripts, verbal, and written prescription orders
• Input all information into the company's dispensing software
• Charge credit cards for orders
• Answer patient/customer phone calls and provide excellent customer service
• Process refill requests from patients and provider’ offices
• Call patients about new prescriptions
• Call providers for refill requests
• Maintain compliance with the Company’s patient confidentiality requirements
• Follow all policies and procedures set forth by Company
• Perform other duties as assigned

Qualifications

• High School Diploma or equivalent
• Current tech certification or registration as required by the state of employment
• Must exhibit excellent customer service skills and empathy
• Excellent communication skills, listening skills and attention to detail
• Ability to identify problems and recommend solutions
• Experience with Microsoft Office products, data entry, email, internet
• Good math skills are essential
• Enjoy working in a team environment
• Possess a strong work ethic
• Prior experience working in a retail pharmacy preferred