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A leading company dedicated to improving the lives of seniors seeks a Customer Experience Technical Help Desk Supervisor. This 100% remote role involves leading a team focused on delivering exceptional customer service in a dynamic environment. Ideal candidates possess strong technical leadership skills, a passion for problem solving, and excellent communication abilities. Join a mission-driven organization making a significant impact on the lives of others.
Virtual
Posted Monday, May 12, 2025 at 7:00 AM
Ready to Make an Impact?
If you are passionate about helping others, building relationships, and making life better for seniors, we would love to hear from you! Apply today and become part of a team that’s changing lives, one connection at a time.
Who we are:
Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing . By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.
ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.
For more information about our services please visit clearcaptions.com.
Position Summary:
The Technical Helpdesk Support Supervisor assists in leading and developing a team of Technical Helpdesk Specialist to deliver a world-class customer experience through regular coaching, training, and hands on experience. This role supports company and departmental goals by directly influencing the frontlines to answer contacts within SLA, follows department and company procedures, and ultimately wins and retains customers.
This is a Remote/Work from Home position reporting to the Sr. Customer Experience Manager.
What you will do:
The kind of people we look for:
Qualifications:
Compensation:
$75,000 to $80,000/yr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.
Intrigued to learn more?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.
ClearCaptions is an equal opportunity employer committed to inclusion and diversity . All employment decisions are based on business needs, job requirements , and individual qualifications, without regard to race , color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics .
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.
ClearCaptions is an Equal Opportunity Employer.
CC does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.